Terms and Conditions

Terms & Conditions

Updated 2024


This agreement applies as between you, the User of this Web Site and any sub-domains under legalassist.co.uk. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Web Site. If you do not agree to be bound by these terms and conditions, you should stop using the Web Site immediately.

Definitions and Interpretation

In this Agreement the following terms shall have the following meanings:


means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored on a computer that appears on or forms part of this Web Site;

“Legal Assist”

Means this website and any domains under legalassist.co.uk. Legal Assist is a trading style of Apollo Claims Ltd, a company registered in England & Wales under the company number 05691765 and whose registered office is at 16 Bury New Road, Manchester, M8 8EL;


means collectively any online facilities, tools, services or information that Legal Assist makes available through the Web Site either now or in the future;


means any online communications infrastructure that Legal Assist makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

“User” / “Users”

means any third party that accesses the Web Site and is not employed by Legal Assist and acting in the course of their employment; and

“Web Site”

means this website that you are currently using (www.legalassist.co.uk) and any sub-domains of this site (e.g. www.subdomain.legalassist.co.uk) unless expressly excluded by their own terms and conditions.

Legalassist.co.uk – Full Terms and Conditions

Legal Assist is trading name of Apollo Claims Ltd which is a limited company registered in England and Wales under the registration number 05691765 and whose registered office address at 16 Bury New Road, Manchester, M8 8EL.
Authorised and Regulated by the Financial Conduct Authority in respect of claims management activities. FCA reference number: 838489.
Please note that not all claims management leads we generate are regulated. Please see the below list of regulated products:
Personal Injury Claims
Serious Injury Claims
Criminal Injury Claims
Clinical Or Medical Negligence Claims
Misdiagnosis Claims
Cosmetic Injury Claims
Housing Disrepair Claims
Mis-Sold Financial Products
Please presume that any other types of products or services listed on this website are non-regulated activities.
If you choose to contact us and wish to be introduced to our panel members that may be able to process your claim/case on your behalf under the the terms of their agreement. This agreement would be between you and the panel member we recommend. Any solicitor or company we recommend you to is an independent professional from whom you will receive impartial and confidential advice.
Please note that we do not give legal advice; Our service is limited to the marketing and introductory services for compensation claims as well as non-regulated non-claim products or services listed on this website.
You do not need to use a claims management company to make a claim. You have the right to use any of the appropriate regulatory bodies for free in relation to your claim, including:

Financial Services Compensation Scheme – Website Here
Financial Ombudsman Service – Website Here
Housing Ombudsman – Website Here
Local Government & Social Care Ombudsman – Website Here
Parliamentary and Health Service Ombudsman – Website Here
Official Injury Claim (Road Traffic Accident Claims) – Website Here
You can also go seek services elsewhere with a firm of your own choice.

No Win No Fee Claim

Our panel solicitors can handle your case on a no win, no fee basis which means there’s nothing to pay upfront and nothing to pay if your case is unsuccessful. The No Win No Fee Success Fee varies based on which claim you are lodging and which panel member we refer you to.
Generally speaking, the No Win, No Fee rate is:
25%- 50%+VAT
Our panel members will inform you about the exact fee before you enter into any agreement.
There may be a termination fee if you cancel your claim with a panel member after the cooling-off period. We are paid a recommendation fee by our panel members for a successful introduction. Legal Assist will not charge you for our service. For further information please visit the No Win No Fee Page on this website.

How we will assist you

Legal Assist provides this site and any others with the domain legalassist.co.uk, as part of an introductory service that aims to put you in touch with a specialist solicitor, legal executive or company that specialises in the product or service you are enquiring about to see if they can provide their services by processing your claim or legal matter. We will not charge you anything for doing this.
Solicitors & firms on our panel pay a financial contribution to our marketing costs in order for us to provide this service. Further details about our arrangement with panel firms are available on request. Legal Assist are not qualified lawyers and do not provide legal advice.
If we feel we cannot help you, we will let you know, and of course you are free to seek advice or services elsewhere immediately. This does not affect your statutory rights.
Any resulting contract that you enter into for legal services will be with one of our panel solicitors, not Legal Assist. Legal Assist therefore, do not accept any responsibility or related liability for any advice given to you or other work carried out on your behalf, by our panel solicitors, or any other solicitor that you chose to appoint. You are under no obligation to instruct one or any of our panel solicitors.
Solicitor firms and panel members that we work with pay for marketing fees for our introductory service. This does not affect the value of your claim in any way and it does not impact the level of service you receive with the panel member.

Contacting Us

When telephoning us we inform you that calls may be recorded and used for internal training and regulatory compliance purposes.

Our policy against abusive calls

We operate a zero-tolerance policy towards the abuse of our employees who have a right to carry out their work without fear of being abused. Malicious or abusive calls are a criminal offence under Section 43 of the Telecommunications Act 1984, and Legal Assist will not hesitate to report such acts to the police.
Site Information
The contents of the website do not constitute legal advice and you should always consult a suitably qualified lawyer on any specific legal problem you may have.
The site is designed to give you some information about claiming compensation for injuries in accidents and if you wish, help you start a claim with a specialist solicitor on our panel.

Copyright Notice

This site and all materials, text, code, content, software, graphics, photographs, illustrations, artwork, formats, files, graphics and devices are protected by copyright, trademarks and other rights of intellectual property owned by Legal Assist (a trading name of Apollo Claims Ltd) or licensed to Legal Assist. You are permitted to read the contents of this site and make copies of material contained on it for your own personal use. You may also provide copies of reasonable extracts of such material on an occasional free of charge basis to colleagues and clients for their personal use on terms that,
Legal Assist is acknowledged as the source
The text is not altered in any way and
The attention of recipients is drawn to these Terms and Conditions
All other use and copying of any content of this site, whether directly or by means of a hypertext link, is prohibited unless the prior written consent of Apollo Claims Ltd trading as Legal Assist is given. Legalassist.co.uk is committed to protecting your privacy and complies with the Data Protection Act 2018.
Please see our Privacy Policy for further details.
Whilst we take steps to ensure the accuracy of the information accessed via the site, we cannot guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material appearing on it.
Where access to restricted parts of this site is subject to specific terms, those terms apply to the extent that they differ from these Terms and Conditions. Copying from websites of third parties is subject to any requirements applicable to those sites.

Privacy Policy

Legal Assist is committed to safeguarding the privacy of visitors to our website. Please read our privacy policy to understand how your information will be treated. This policy may vary from time to time so please check it regularly.

Marketing Materials
If you currently receive marketing materials from legalassist.co.uk and no longer wish to do so, please email info@legalassist.co.uk. The emails sent and received may be monitored to ensure compliance with internal policies and to protect the business.

Governing Law and Jurisdiction

These conditions are governed by the laws of England and Wales.

Limitation of Liability

Your use of this site is at your own risk. Save for liability which we cannot by law restrict or exclude, we shall have no liability to you or any third party for any direct, special, indirect, consequential or incidental damages, exemplary or lost profits, or any other damages of any kind whether based on warranty, contract, tort (including negligence) or otherwise, even where we have been advised of the possibility of the same. Applicable law may not allow the limitation or exclusion of liability for certain damages, so this limitation or exclusion may not apply to you in its entirety.

Complaints Procedure

We pride ourselves in providing a professional service. If you are not happy with Our service in any way we would like to hear about it. A full copy of Our complaints policy and procedure can found on Our complaints page on our website.


All notices/communications shall be given to us either by post to our Premises (see address above) or by email to info@legalassist.co.uk. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

Availability of the Web Site

The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
Legal Assist accepts no liability for any disruption or non-availability of the Web Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship

Links to Other Web Sites

This Web Site may contain links to other sites. Unless expressly stated, these sites are not under the control of Apollo Claims Ltd Trading as Legal Assist or that of our affiliates. We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Web Site does not imply any endorsement of the sites themselves or of those in control of them

Links to this Web Site

Those wishing to place a link to this Web Site on other websites are strictly prohibited.

Site Information

The contents of the website do not constitute legal advice and you should always consult a suitably qualified lawyer on any specific legal problem.
The site is designed to give you some information about claiming compensation for injuries in accidents and, if you wish, help you start a claim with a specialist solicitor in the area of the Law you require.